Returns

Not the right piece? You can return it. Here is how it works.

14 days to return

You can withdraw from your purchase within 14 days of receiving it, without giving a reason. Just email us at shop@maximova-jewelry.com and we will send you instructions. Details are in our Right of Withdrawal.

Holiday returns

Ordered between 15 November and 24 December? You can return it until 15 January. Unworn and unused, in their original packaging. Made-to-order, personalised and engraved pieces, sale items and gift cards are excluded.

Condition

Please send items back unworn and unused, ideally in their original packaging with all certificates. If an item shows wear beyond what is needed to try it on, we may deduct the loss in value.

What cannot be returned

Pieces made to your personal specifications, for example engraved jewellery or pieces made to measure.

Return shipping

Return shipping costs are covered by you.

Refunds

We refund the purchase price and the original standard shipping costs to your original payment method within 14 days of receiving your withdrawal. We may wait until the item is back with us or you have shown that you sent it.

Exchanges

Need a different size or piece? Email us at shop@maximova-jewelry.com within 14 days of receiving your order (until 15 January for holiday orders) and we will send you a free return label. Once your original item is back with us, we send the new one at no extra cost. Made-to-order, personalised and engraved pieces cannot be exchanged.