WITHIN EU: All purchases from Maximova Jewelry are entitled to a 14-day money back guarantee. If you are not happy with your purchase for any reason, you can return your item to us within the first 14 days following your delivery date and we will offer you a full refund or exchange. Returns will only be accepted if the item is in new, unused and re-sellable condition, and with the original packaging. Shipping charges on returned merchandise are at the customer's expense. Refunds for returned merchandise will be made within 2 weeks of the return of the product, to the original purchaser’s account. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs.
OUTSIDE EU: Unfortunately at this stage we cannot accept returns from outside the EU.
To make a return, please contact us by email at firstname.lastname@example.org to notify us of the reason of your return. Please include your full name and order number as reference.